Good to know

Our pricing is based on several factors: the size of the space, the type of cleaning required, the condition of the area, and any specific materials that need special attention. We provide detailed quotes after understanding your needs, either through a phone consultation or an on-site assessment for larger projects. Contact us directly for a personalized estimate.

We serve Vancouver and surrounding areas from our location at 45 Robson St. This includes downtown Vancouver, residential neighborhoods, and commercial districts throughout the Greater Vancouver region. If you're unsure whether we cover your area, please reach out and we'll confirm availability.

For regular maintenance cleaning, we recommend booking at least 3-5 business days ahead to secure your preferred time slot. Deep cleaning, post-renovation cleanup, or larger commercial projects typically require more advance notice. During busy seasons, earlier booking helps ensure availability.

We select products specifically suited to each surface type, prioritizing effectiveness while maintaining safety standards. If you have concerns about allergies, sensitivities, or household members with specific health considerations, let us know during booking. We can discuss product options and accommodate requests where possible.

Deep cleaning goes beyond surface tidying. It includes thorough cleaning of all rooms, attention to often-neglected areas like baseboards, light fixtures, and behind appliances, detailed kitchen and bathroom sanitization, and cleaning of hard-to-reach spots. Every deep clean concludes with a quality inspection to ensure nothing is missed.

It's entirely your choice. Many clients prefer to be present during the first appointment, then provide access for subsequent visits. We're happy to work around your schedule and can discuss secure key handoff arrangements if you prefer not to be home. Trust and clear communication are important to us.

Duration varies based on the service type and space size. A standard maintenance clean for an average-sized apartment might take 2-3 hours, while deep cleaning or post-renovation work can require a full day or more. We'll provide a time estimate when you book so you can plan accordingly.

Maintenance cleaning focuses on keeping a consistently clean space through routine tasks: vacuuming, mopping, bathroom and kitchen cleaning, dusting visible surfaces. Deep cleaning is more intensive, tackling built-up grime, neglected corners, interior windows, and areas that don't get attention weekly. Most clients benefit from periodic deep cleans supplemented by regular maintenance.

We accept various payment methods for your convenience. Please contact us to confirm current payment options. Payment terms and timing will be discussed when you book your service.

Yes, our specialists are trained in working with various materials, from delicate fabrics to industrial coatings. We assess each item's material composition and condition before selecting the appropriate cleaning method. If you have particularly valuable or sensitive pieces, mention them when booking so we can prepare accordingly.

Every job concludes with a quality inspection, but we understand that concerns can arise. If something doesn't meet your expectations, contact us promptly and we'll discuss how to address it. Open communication helps us maintain the standard our clients expect.

Absolutely. Many clients arrange weekly, bi-weekly, or monthly maintenance cleaning. Regular scheduling helps maintain a consistently clean environment and allows us to become familiar with your space and preferences. We can discuss frequency options that suit your lifestyle and budget.

General tidying helps us focus on actual cleaning rather than organizing belongings. Clearing countertops, picking up clothing, and securing valuables or fragile items is helpful. For deep cleans or post-renovation work, ensuring clear access to all areas speeds up the process. We'll provide specific guidance if your service requires particular preparation.

We understand plans change. Please contact us as soon as possible if you need to reschedule or cancel. Providing advance notice allows us to accommodate other clients and makes rescheduling easier for everyone. Specific policies regarding late cancellations can be discussed when you book.